Questions and answers

Questions about the order process

How do I order a wallpaper?

Enter your desired dimensions in the “height” and “width” entry fields. In most cases, the picture will change. This is shown with a blue frame. You can now position the image as desired using the mouse or with your finger (on a mobile phone & tablet).
Our tip: Order the wallpaper a few inches larger. Not all walls are at right angles.

Can I also order a wallpaper by phone or e-mail?

Of course, we are at your disposal with your order. Please note that we cannot offer you all payment methods when ordering by phone or e-mail.

Why have I not received an order confirmation by e-mail?

We will always send you an order confirmation by e-mail after the order has been completed. If you do not receive an e-mail within minutes of completing the order, there could be a technical problem or there may be a problem with your e-mail address. In this case, please contact our customer services team.

Can I cancel my order?

As long as your order is not yet in production, we can cancel the order. Send us an e-mail with your order number.

Can I change my order?

As long as your order is not yet in production, we can take your change requests into account. Send us an e-mail with your order number.

Can I return my order?

Goods ordered from Betterwalls are always made according to the specifications the customer has requested. A right of revocation or return does not exist.

How should I proceed if I have a complaint?

Product or manufacturing defects are best reported in writing to support@betterwalls.com. If possible, please document the defects with pictures. Faulty products will be replaced immediately and free of charge.


Questions about payment and shipping

What methods of payment do you offer?

We offer credit card (Visa, Mastercard and American Express), PayPal, instant bank transfer, advance payment and purchase on account.

How much are the shipping costs?

Shipping at Betterwalls is always free.

Which parcel service is used to ship my wallpaper?

We use the Swiss Post to ship our products to customers.

How long does the delivery take?

It takes approx. 5-8 working days to deliver the package.

How can I track the status of my delivery?

After your order is processed, you will receive a shipping confirmation by e-mail with a tracking number. Use this number to track the status of your shipment at any time.

Can I also have the wallpaper sent as a gift to another recipient?

You can specify a different delivery address. Gift wrapping is currently unavailable.

What can I do if the shipment is damaged?

Please check the product for damage immediately upon receipt. Transport is sufficiently insured and your product will be replaced. Please contact us as soon as possible.


Questions about the product

What properties do Betterwalls wallpapers have?

We only print on fleece wallpaper. This is 122g/sqm and consists of cellulose and textile fibers. This combination makes the fleece wallpaper particularly robust and durable. Our fleece wallpapers are vapor permeable, crack-bridging, shockproof, washable, extremely resistant to light and free of PVC. Our fleece wallpapers are only suitable for indoor use.

How are Betterwalls wallpapers mounted?

Wallpapering is done using commercial wallpaper paste. Detailed instructions can be found here.

Which surfaces can be wallpapered?

The surface should be dry, clean, smooth and absorbent.

Can I easily remove the photo wallpaper?

Our fleece photo wallpapers are usually easy to remove dry. The wall is not damaged.

How wide is a strip of a photo wallpaper?

The strip width is 50cm. If, for example, you order a wallpaper with a width of 280 cm, you will receive 5 fully printed strips and a 30 cm printed strip.

What resolution is my wallpaper printed with?

Our printers are among the most modern on the market and print with a resolution of 2400 ppi.


Questions about your own pictures

How can I order my own picture as a photo wallpaper?

Here you can switch directly to the wallpaper configurator. In the configurator you simply click on the button "Choose a file" and you can upload your picture.

Which file formats are accepted?

You can upload JPG, TIFF and PNG files.

Are there any restrictions on the file size?

Your picture should be at least 2 MB and a maximum of 500 MB.

Is the uploaded image checked for sufficient quality?

After the upload, your image is automatically checked for the number of pixels and the maximum print size possible is calculated. If your desired format cannot be entered, the resolution of your image is too low. If you can enter your desired format, the resolution is sufficient. In addition, each file will be checked by our graphic designers prior to printing. In case of any doubt we will contact you.

What happens to my uploaded image after production?

After production, we will keep your file for four more weeks. We can arrange a new production immediately should the product be damaged or an error occur while wallpapering. After four weeks, your images will be permanently deleted from our servers.


Other questions?